8:00am – 9am PT / 11am – 12pm ET / 4pm – 5pm BST / 5pm – 6pm CEST
Agenda:In this meeting, Ed Hayman will share and discuss the Innovation Metrics that are part of the TBM Council Metrics model. This is the third metrics topic out of five, following Customer Satisfaction metrics in March and Efficiency metrics in April. Please join us to learn about these metrics, ask questions and make suggestions. Your feedback will help us further refine the TBM Council's metrics model that we hope to publish later in the year.
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