TBM Framework & Taxonomy

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  • 1.  Website O&M Costs Build-out

    Posted 03-19-2023 10:58

    Good morning Team.  My Team has been given the task to document our operating and maintenance (O&M) costs for each public facing website.  Given the variability of requirements and features associated with websites, we defined the following elements as guiding principles/categories to use when discussing and documenting the cost build-out with our business partners. 

    I was hoping to be able to use TBM towers/subtowers and cost pools/subcost pools to assist with this task but I couldn't find any place where website mgt, O&M, OPex, etc is called out.

    Does anyone have any thoughts or guidance for me and my Team?  Thanks in advance for any assistance and have a super Sunday:-)!!!!!

    1. Domain Name

    2. Web Hosting Services

    3. SSL and supporting Certificates

    4. Email Services

    5. Professional services / contract support / Tech Support services

    6. Website operations and Maintenance Design Changes

    7. Systems and Development Software



    ------------------------------
    Robert Estep
    Senior Advisor to the CIO, IT Portfolio Mgt and Governance
    Department of Education
    DC
    2024410693
    ------------------------------


  • 2.  RE: Website O&M Costs Build-out

    Posted 03-22-2023 10:56

    so your O&M vs DME is specified in your investment budget that is available in the IT dashboard (shown below). it will not specify based on your above 7 criteria items but if you can map investments to those criteria then you can get a budget perspective of the O&M dollars you are looking for.

    However, it looks like you want something more granular and you mention costs instead of budget amounts. So in order to get that would need list of public facing web site and actual costs associated with consumption data from the network (for domain name, SSL), application (maintenance design changes and system and development software), data center (website hosting), outside services ( for professional services and hosting) towers. You would use that consumption data to allocate a percentage of tower costs for each criteria to each public facing web site

    feel free to reach out if you want to meet to discuss further

    agencyName(Investment) Department of Education
    Sum of fundingAmount Column Labels
    Row Labels DME O&M Grand Total
     E-Gov - Geospatial  0.05 0.05
    Application and Eligibility Determination System (AEDS) 111.027354 167.516318 278.543672
    Audit Accountability Resolution and Tracking System (AARTS) 2.004 2.0785 4.0825
    Budget Formulation and Execution Line of Business (BFE) 2.0965 5.3935 7.49
    Budget Formulation Database (BFD) 0.277 2.229714 2.506714
    Case and Activity Management System (CAMS) 3.149106 4.09742 7.246526
    Civil Rights Data (CRD) 6.824827 24.755972 31.580799
    College Financing Plan 0.291 0.3819 0.6729
    College Scorecard 3.061911 2.35586 5.417771
    Common Origination and Disbursement (COD) 12.354721 470.769907 483.124628
    Conference Requests and Peer Review SharePoint Data Site (CRPRS) 0.115 0.743714 0.858714
    Consolidated Constituent Support Services 0.1 2.520006 2.620006
    Consolidated Software Licenses 1.215 4.1496 5.3646
    Contracts and Purchasing Support System (CPSS) 6.159 11.622999 17.781999
    Correspondence Tracking System (CTS) 3.699703 0.961236 4.660939
    Debt Management and Collections System (DMCS) 5.479813 399.265054 404.744867
    ED Data Repository and Data Analytics Platform (EDRAP) 6.25 3.05 9.3
    ED Data Strategy Support, Data Inventory and Collection Clearance Tools 1.45 2.245127 3.695127
    ED Pubs 0.688818 0.688818
    ED Web 3.375768 11.120234 14.496002


    ------------------------------
    bil kasenchar
    TBM SME
    REI Systems - Partner
    PA
    william.kasenchar@reisystems.com
    ------------------------------

    Original Message


  • 3.  RE: Website O&M Costs Build-out

    Posted 03-23-2023 11:01

    gm Robert,

    very familiar topic when i was an application architect building many healthcare solutions.  Now, I have working to enhance  Financial Models of IT.    In my case, it is largely driven by use cases( or business capability map) and should be able to justify by its cost using number of error tickets,  users' visits and events from web analytics, 

    1. identify business and IT data domains relevant to measure your costs and its overall performance.   These can include your ticket management system, web analytics, use cases, staffing, infrastructure, vendors(software, hardware, services), department, and finally your general ledger system.    
    2. once you are able to collect all these data, I built multivariate regression model based upon key variables affecting IT portfolios such as GL expenses by account level, number of tickets based upon use case or applications, MTRS, MTTR, infrastructures from CMDB.  Most of items you listed above could be from CMDB.
    3. Now, you should have your enterprise wide benchmarks affecting your cost/expense measured by betas. Alpha will provide specific IT components performance above or below your enterprise wide benchmarks.
    4. Finally, based upon your key important variables, you can come up what your most optimum IT portfolio management cost/metrics with budget constraints. 
    5. And you go thru Feedback looping process to mature your operations.

    It is another way measuring your IT portfolio performance based upon key financial metrics.  It is  interesting topic and I hope it help you see from a different angle.

    Thanks,



    ------------------------------
    John Cho
    Client Technical Leader
    Kyndryl
    NJ
    6096586794
    ------------------------------

    Original Message


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