TBM Conference 2014

Presented by

• Greg Panik, Global IT Finance Manager
• Mark Grimmelikhuijsen,  IT Service  Management Lead

How are we doing? How do we know we’re delivering value? And how can we get some level of satisfaction from our customers? These are the fundamental questions that led Campbell’s on its TBM journey. In this session, Greg Panik Global IT Finance Leader, and Mark Grimmelikhuijsen IT Service Management Lead, will discuss how Campbell’s service costing and service management programs transformed the way IT works and engages with the business. Greg and Mark will share the organization’s journey, from the changes it needed to make to the financial and performance benefits it is achieving – including IT’s transformation from a technology provider to a true business partner.