The Standards Committee meeting met multiple times over the past year and has considered input from TBM Community members and numerous companies. Based on feedback and further review, the following proposed changes are recommended for the v2.1 update. We are interested in any last input that you may have regarding these changes:
Please let us know what your thoughts are on these changes by commenting below.
I have a couple of questions about how to apply the IT Tower categorizations. I don't see it addressed in 2.0 or 2.1. What would you do with:
Also. I think there is a gap for cloud related services. For example, provisioning and management cloud accounts.
Really like the approach to ITIL in the Services section! Finally things come together. It will be a lot easier to define services relying on the ITIL framework! Thanks!
I think the Cost Pool (License) and IT Towers (Platform) changes make sense, for 2.1 at least. I think 3.0 might need a big overhaul at the Tower level due to several trends: Software-defined Everything (Networking, Storage, Data Center), Composable Infrastructure (Converged/Hyper-Converged), micro-services (Serverless/Containers) and Cloud in general. I would almost rather see a separate Cloud tower.
Regarding Security, I propose the following changes to the Subtowers:
The Platform tower is a great addition, this will resolve a lot of discussion I've had with at least 2 customers. Would still like to see a Security Operations sub-tower.
Thanks for clarifying the service offerings, they make a lot of sense. I do think Robotic Process Automation does need to be included in AI.
Sasha,
Thanks for your comments. You are correct, I had a type and meant Machine Learning. This has been corrected in my original post.
Regarding AI, we are finalizing the definition and I believe Robotic Process Automation can be included. What is your perspective about including it or not? I also added the representative service offerings that were added based on a comparison to ITIL processes.
Software - renaming 'subscription' to 'license' is the right thing to do. This was one we discussed when version 2.0 came out as you could put SaaS into either 'subscription' or 'cloud'. I did find myself asking if the same would apply to hardware/leases for IaaS, but I think there is a clear difference between leasing hardware and IaaS to keep these separate.
'Machine Language' - do you mean 'machine learning'? This change also makes sense. Can I ask, does this AI include Robotic Process Automation (RPA)?
Would be good to see the representative service offerings that have been added.
Overall, I think these are some positive improvements.
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