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How ExxonMobil IT Stepped Up Its Game to Become a Model for Innovation 

11-08-2016 16:50

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ExxonMobil’s sheer size and complexity makes it challenging for the IT team to drive balanced conversations with their business stakeholders. IT must help the businesses they support identify unique technology investments to help EM win in the marketplace. To enable a new conversation inside IT and with their customers, the team focused on providing IT base services TCO and translating this into business processes / capabilities. Today, 14 tower owners are actively using the TBM framework to manage costs, compare themselves against benchmarks, and balance cost and performance. Project managers are able to see the return on investment for the projects they run. By combining data driven analysis with tower insights, the TBM framework was able to generate efficiencies across towers and change the conversation internally within IT to be more balanced.

 

Program Owner

  • ExxonMobil Information Technology

TBM Solution

  • Apptio Cost Transparency
  • Apptio IT Benchmarking

Insights

  • Proofs-of-concept established TBM support
  • Mapping applications to business processes addressed IT costs in an end-to-end process view
  • Linking tech to business consumption changed cost and resource demand
  • ExxonMobil is one of the first major energy companies to automate hundreds of benchmarks, updated every six months

Outcomes

  • By combining data driven analysis with tower insights, the TBM framework was able to generate efficiencies across towers and change the conversation internally within IT to be more balanced

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