We are ideally seeking someone in Sydney or Carlton, Australia.Please apply directly: https://careers.apptio.com/jobs/1613?lang=en-usPosition
The Strategic Customer Success Advisor (SCSA) will be responsible for managing a portfolio of our largest and most strategic customers to ensure successful adoption and expansion of the Apptio product suite. This position is an integral part of Apptio's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. By developing and maintaining a high level of customer engagement, the SCSA will partner with Account Management to foster long-term strategic relationships to ensure every customer realize full value from their investment with Apptio.
With deep multi-domain expertise and an understanding of customer challenges and Technology Business Management (TBM) SCSA best practices, SCSAs leverage their strategic leadership and operational capabilities to help customers develop their TBM objectives while driving operational excellence and program governance. SCSAs are accountable for driving customer adoption and success across a portfolio of customers by engaging broadly across the organizations, from C-Level executives through operational staff, focusing in on those in the TBM Practice.
SCSAs are customer-directed specialists solely focused on creating wildly successful customers through large scale programs involving change management, innovation and developing processes and capabilities that make TBM internally sustainable. For all levels of customer TBM maturity, SCSAs will help to accelerate and mature practices related to TBM which encompasses Business and IT Strategy, IT Operational Management, and IT Financial Performance Management.
Leadership & Influence
Apptio benefits include Company-paid Private Health Insurance, Income Protection, Death and TPD Insurance, and Paid Parental Leave.
About Us11100 NE 8th St. Suite 600Bellevue, WA98004info@tbmcouncil.org
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