TBM Awards 2017

Unilever: Transparency, Accountability, and Millions Saved in Just 15 Months

“Today, Unilever supports a platform-based strategy, leveraging TBM and Apptio to align IT capabilities to enterprise strategy via cost transparency. Within 15 months, the IT team has established complete end-toend ownership of services with clear visibility into costs.”  - Gopalan Natarajan, CFO Global Business Services

Executive summary

To align IT capabilities to Unilever’s strategy for growth and efficiency, IT has moved from a centralized investment model to a customer centric approach underpinned by technology platforms and TBM financial data. This has enabled the organization to quickly right scale IT costs, develop accurate chargeback models, cut the number of services it supports by half, and align spending more closely with industry benchmarks. Also enabled to focus on key platforms, Unilever is planning to grow and be more efficient by removing legacy systems.