TBM Education and Certification

During the CTBME course, the trainer will often refer to other resources for additional research or knowledge. These are NOT required for study and are provided as optional learning materials only. This list may grow over time, so please follow the page to get notified of changes:

• The Real Business of IT: How CIOs Create and Communicate Value by Richard Hunter and George Westerman: http://a.co/9RF4Koy 
• Cisco White Paper on the Service Owner Role: http://www.cisco.com/web/learning/le21/le34/assets/events/i/CIOSummit-Handout.pdf 
• Third Sky White Paper on Service Owner Role: https://drive.google.com/open?id=19r8P1CkSEs0FSXqXApVTtZr1HJ4sY3yo  
• Cisco IT as a Service Organization Description: https://www.cisco.com/c/en/us/solutions/collateral/enterprise/cisco-on-cisco/IT_as_a_Services_Org_Update.html 
• Business Relationship Management (BRM) Institute Web Site: https://brm.institute/ 
• Scaled Agile Framework: https://www.scaledagileframework.com/
  • White paper from SAFe on TBM: https://www.scaledagileframework.com/wp-content/uploads/2019/04/White_Paper_TBM_DIGITAL.pdf 
• Pragmatic Marketing Framework: https://www.pragmaticmarketing.com/framework  
• Sequent Learning Frameworks (Product Management, Product Strategy, Product Marketing): https://sequentlearning.com/about/our-frameworks/ 
• Gartner Peer Insights for ITFM Tools: https://www.gartner.com/reviews/market/it-financial-management-tools 
• Forrester Vendor Landscape for TBM Solutions (October 31, 2016): 
  https://www.forrester.com/report/Vendor+Landscape+Technology+Business+Management+Solutions/-/E-RES124101 
• Gartner Market Guide for TBM (September 28, 2017) : 
  How Kaiser IT Uses Data To Manage Demand with the Business - YouTube 
• National Institutes for Standards & Technology cloud pubs:
  • Short definition doc: SP 800-145, The NIST Definition of Cloud Computing | CSRC 
  • Longer synopsis/recommendation: SP 800-146, Cloud Computing Synopsis and Recommendations | CSRC 
• TBM Council Award Videos used in the training:
  • Kaiser Permanente (both videos): https://youtu.be/2-oZCP6oEDY 
  • JP Morgan Chase: https://youtu.be/ZHp0EbRhXmU  
  • Shell: https://youtu.be/L8GLUHCM4t4 
  • CME Group: https://youtu.be/4Sy6FE38dcQ 
  • Clorox: https://youtu.be/SxYc3SzrI9U 
  • Newport News: https://www.tbmcouncil.org/awards/2017  (look down into the finalists section)

• The IT as a Service (ITaaS) Framework: Transform to an End-to-End Services Organization and Operate IT like a Competitive Business (Networking Technology) by Justin Mann:

  https://www.amazon.com/dp/B079DVGP7P/ref=cm_sw_em_r_mt_dp_U_kwpMEbX1303TS

• The Cloud Service Evaluation Handbook: How to Choose the Right Service by Scott Feuless: 
  Learn more: https://www.amazon.com/dp/B07VP8SMFD/ref=cm_sw_em_r_mt_dp_U_FEpMEb2F62JRN