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We are also seeing CSDM and TBM as complementary and are working in close alignment with our service management office to help support the benefits of each model. We have joined our forces and are using TBM as our framework and base for definition of our services and mapped, much like you have described ...

Does anyone have any experience with alignment of shared services within their organization? I'm looking for examples of: representative applications KPIs / metrics how you handled offerings, especially those which could possibly fit within multiple services Thanks, ------------------------------ ...